Conversation between a customer and a PVR Manager on Ticket booking complai

Customer: I had booked 5 tickets for this movie 3 days ago. My account got debited as well. How come the ticket is not booked?

PVR Manager: How did you book sir: through the app or the website?

Customer : Through your website.

PVR manager: Didn't you receive the tickets through email?

Customer: See i had booked 5 tickets . The process was complete too. But when I clicked on the option to forward the tickets to my email,internet connection dropped.

PVR manger: That means your tickets couldn't be booked.

Customer: And what about the money?

PVR manager: Sir, for that you will have to contact your bank. Only they can do something

Customer: Your services are appling. I can’t believe it.

PVR manager: We are sorry sir. But we can’t do anything

Customer: It’s really frustrating you've no idea how long I had been waiting for this movie.

PVR manager: Sir inconvenience regretted ! but don't worry : I will arrange the tickets for you.

Customer: How?

PVR manager: We have a few platinum category seats, which are not fully booked yet: but, you’ll have to pay a little more for that.

Customer: How much?

PVR manager: It’ll cost you Rs. 500 each.

Customer: Well can't you discount it a little?

PVR manager: Let me talk to my manager.

Customer: Sure.

PVR manager: Well sir. Seeing your inconvenience we can offer you a discount of Rs. 50 on each ticket. 

Customer: Great ! I want to go for it.

PVR manager: Please pay Rs. 2500/ - for 5 tickets.

Customer: Here is the money.

PVR manager: Here are the tickets . THANK YOU , sir 

Customer: Welcome.