Conversation between a customer and a PVR Manager on Ticket booking complai
Customer: I had booked 5 tickets for this movie 3 days ago. My account got debited as well. How come the ticket is not booked?
PVR Manager: How did you book sir: through the app or the website?
Customer : Through your website.
PVR manager: Didn't you receive the tickets through email?
Customer: See i had booked 5 tickets . The process was complete too. But when I clicked on the option to forward the tickets to my email,internet connection dropped.
PVR manger: That means your tickets couldn't be booked.
Customer: And what about the money?
PVR manager: Sir, for that you will have to contact your bank. Only they can do something
Customer: Your services are appling. I can’t believe it.
PVR manager: We are sorry sir. But we can’t do anything
Customer: It’s really frustrating you've no idea how long I had been waiting for this movie.
PVR manager: Sir inconvenience regretted ! but don't worry : I will arrange the tickets for you.
Customer: How?
PVR manager: We have a few platinum category seats, which are not fully booked yet: but, you’ll have to pay a little more for that.
Customer: How much?
PVR manager: It’ll cost you Rs. 500 each.
Customer: Well can't you discount it a little?
PVR manager: Let me talk to my manager.
Customer: Sure.
PVR manager: Well sir. Seeing your inconvenience we can offer you a discount of Rs. 50 on each ticket.
Customer: Great ! I want to go for it.
PVR manager: Please pay Rs. 2500/ - for 5 tickets.
Customer: Here is the money.
PVR manager: Here are the tickets . THANK YOU , sir
Customer: Welcome.